Advances in mobile and wireless device technology are changing the ways that companies do business. The area of shop floor equipment maintenance is no exception.
在SAP服务管理中推出的应用程序中可以看到一个示例，这是由德国企业软件供应商的SAP AG最近形成的新业务部门。该单位提供的一个组件是移动资产管理，一部分是MySAP移动业务的应用程序套件。该套件包括支持笔记本电脑个人电脑，个人数字助理（PDA）和使用无线应用协议和IMODE的蜂窝电话。
对于拥有广泛的内部维修人员的资产密集型行业的制造商，SAP产品管理专家Dean Fitt表示，一项移动资产管理申请依赖于PDA依赖于PDA来提高维护效率并减少错误。
When maintenance personnel report for work in the morning, they can place their PDAs in a cradle to “synch up” to the company’s plant maintenance database, and receive their maintenance work orders for the day, Fitt explains. As workers perform maintenance tasks, they record them on their PDAs, and then resynch at workday’s end to upload the data to the corporate database. Two SAP customers are currently using this capability, says Fitt, and an additional 20 to 25 are in the testing phase.
One of many
The Mobile Business application suite is one of various functionalities to be offered by SAP Service Management, says Dagmar Fisher-Neeb, who heads up the unit. The unit will introduce a number of industry specific capabilities, and will also provide components drawn from various systems within the company’s mySAP product suite—including Supply Chain Management, Customer Relationship Management, Product Lifecycle Management and Supplier Relationship Management.
The new functionalities will be combined with traditional SAP offerings aimed at strategic asset management, including equipment maintenance, which has long been offered as part of the company’s R/3 enterprise resources planning system, says Fisher-Neeb. Valero Energy Corp., a San Antonio, Texas-based refining company with an annual maintenance and project system budget of more than $1 billion, for example, relies on SAP’s enterprise asset management system for planning and scheduling of its refinery maintenance operations, Fischer-Neeb points out. Around 2,000 SAP customers currently use the capability to some extent, she estimates.
The Service Management unit is targeting two subsegments, says Fischer-Neeb. In addition to asset owners such as Valero who are concerned with effectively managing and maintaining their own plant assets, a primary target is service maintenance organizations. In many cases, these are manufacturing organizations that bundle service with their products, and in some cases, they are more profitable selling services than they are in selling their products, Fischer-Neeb observes.
Both SAP target markets are seen by industry analysts as strong growth opportunities. SAP quotes research from ARC Advisory Group, Dedham, Mass., for example, that projects a market of nearly $2 billion for product service management software and related services by year-end 2007, up from about $650 million in 2002. Further, in a report released in June, ARC foresees cumulative growth of more than 7 percent annually for sales of plant asset management and condition monitoring products over the next five years; ARC projects worldwide sales in this market climbing from less than $900 million last year to almost $1.3 billion by the end of 2007.
