Black Belts are full-time positions.
Green Belt:Similar to Black Belt but not a full-time position.
Kano Analysis:Quality measurement tool used to prioritize customer requirements based on their impact to customer satisfaction.
Pugh Matrix:A matrix that helps determine which items or potential solutions are more important than others.
Six Sigma:A vision of quality that equates with only 3.4 defects per million opportunities for each product or service transaction.
Sipoc:The acronym for Suppliers, Inputs, Process, Outputs and Customer. It enables an “at-a-glance,” high-level view of a process.
See the story that goes with this sidebar: Getting the Big Returns
