操作管理软件在制造业中发挥着关键作用ization and data collection applications through integration with corporate business systems. Robust software applications that deliver proven results providecompetitive advantage in the global marketplace.
How is industry stacking up? What are the best practices to purchase, implement and manage OperationsManagement software? And whom do manufacturersturn to for information and application assistance?
回答这些问题，自动化世界骗局ducted an exclusive survey of manufacturing software在印度工作的用户和系统集成商（SIS）tries that span automotive, food and beverage, and pharmaceutical to chemical, petroleum and fabricated metals, among others. The survey, conducted in June, askedrespondents about their purchasing, implementation andmanagement practices for Operations Management soft洁具，包括人机界面（HMI），supervisory control and data acquisition (SCADA),制造执行系统（MES），制造业情报与企业资源规划（ERP）集成应用程序。超过350名收件人COMpleted the survey, with some surprising results.
操作管理软件is no longer工程师和运营商的独家领域。在事实，以21％的组织，信息Technology (IT) department has primary responsi持续管理运营的效力管理软件。工程有主要的在48％的组织中担任责任维护是15％和操作的主要初级在13％的组织中。
Overall, 71 percent of respondents say that engineering plays a role in the ongoing management of
Operations Management software, almost 50 percentsay IT shares a role, 32 percent say maintenance hasa role and 31 percent say operations shares a role inthe ongoing management of applications.
谈到购买操作时管理软件，再次有一个团队方法。While 82 percent of respondents say they are personally involved in the purchase of Operations Managementsoftware, these respondents represent a multitude of部门。要求选择所有部门organizations who are involved in purchasing decisionsfor Operations Management software, 69 percent ofrespondents say engineering is involved; 48 percentsay plant management is involved; IT, operations and维护涉及38％，36％和34 percent respectively; and the executive C-level is参与购买的33%。奇怪的是,再保险spon凹痕说采购部门参与其中only 20 percent of organizations.
Operator Interface/HMI was the most widely选定类型的操作管理软件used in manufacturing organizations, as indicatedby 87 percent of the respondents. SCADA software第二，选择了74％的受访者。Other types of Operations Management software used制造机构包括生产管理（40％），绩效管理(25 percent), Enterprise Integration (23 percent) and
制造智能（16％）。
Manufacturing organizations are results-driven, with 72 percent of organizations saying they purchase and use Operations Management software to increase productivity, 68 percent buy to provide greater process visibility, and almost 60 percent buy to reduce downtime and increase quality. These performance issues will likely increase the popularity of Performance Management and Manufacturing Intelligence software applications for future purchases.
推动购买和使用运营管理软件的第二层因素包括与企业业务系统（38％）的连接，以提高吞吐量（37％），以降低劳动力成本（37％）并降低材料和/或能源成本（36％）。扩大容量（32％）和监管合规（27％）也是购买和使用运营管理软件的原因。
Of the various ways to purchase software, the largest percentage (44 percent) purchase through distributors. Additionally, 41 percent purchase software through system integrators (SIs), 35 percent through a global contract with a software supplier and 35 percent purchase locally, on a project-by-project basis. Only 17 percent of respondents purchase software through a corporate
部门和11％的全球购买。
制造组织使用各种来源来研究运营管理软件。这些包括供应商和/或分销商销售人员（58％），互联网搜索/供应商网站（49％），企业工程（48％），供应商事件（41％），来自行业用户（40％）和行业出版物（39％）。
其中，软件用户在企业工程部门（68％的受访者排名高）和其他行业用户（65％）的参考资料中最大的信任。在供应商和/或分销商销售人员（仅限37％的受访者中排名高）被置于额外信任。
为了实现软件应用，受访者使用以下方法：内部公司工程资源（61％），系统集成商（51％），试点项目（43％）和当地植物资源（40％）。
For the highest level of implementation success, software users say the best practice is to run a pilot program (ranked high by 70 percent of respondents), followed by using internal corporate engineering resources (63 percent) and system integrators (59 percent). A major simultaneous rollout across the corporation was voted as the least successful way to implement projects, with only 27 percent of respondents ranking this method as high.
Survey recipients were asked how satisfied they are with the purchasing process, implementation process and management of their Operations Management software. Those factors ranked highest in purchasing satisfaction include: on-time delivery (given a high ranking by 58 percent of respondents); knowledge of the salesperson (55 percent); and ongoing service contract (50 percent). While software users may not have the highest level of trust for salespeople, they acknowledge that salespeople know their products.
在实施过程中，最高的满意度评级给“提供了预期的结果”（62％的受助人），“与现有系统融合的软件”（56％）和“计划”（52％）（52％）。受访者对“没有隐藏成本”和“软件无窃取”等因素并不满意。
在评定他们对他们的运营管理软件的持续管理方面的满意度时，受访者通常对他们的软件应用程序非常满意，每个因素都列出
达到50％的高满意度评级。这些包括：软件提供可衡量的福利（67％）;生命周期成本符合预算要求（57％）;供应商提供持续的服务和支持（56％）;升级和版本控制良好管理（52％）。
Clearly, the market for Operations Management software is looking for performance-driven results across a variety of operational and management parameters. Survey results indicate that successful applications share these characteristics:
- Leverage a team that includes engineering, IT and operations
- Access the capabilities of corporate engineering, system integrators和其他行业参考
- Roll out software using pilot projects
- 提供可测量的益处和结果驱动的性能。
虽然制造商需求从他们的运营管理软件中需求很多，但它们通常对他们的决定感到满意。询问他们是否会再次进行同样的购买决定，60％的受访者将这个因素排名高，只有3％的排名对他们的购买决定非常低。在最终分析中，运营管理软件正在提供货物。
